Returns and Exchanges

Returns and Exchange Policy

 

We truly hope you love every product you purchase from Isa & Lake, but if you are not satisfied with your purchase we definitely want to help! Please reach out to us through our email, hello@isaandlake.com, within 30 days of your order's delivery and we can work to resolve your issue. Please follow the steps below to complete your return or exchange process.

 

1) Make sure that the products you wish to return or exchange are unused. We cannot accept products that have already been used.

 

2) Email us at hello@isaandlake.com and include your order number and your request in the subject line to help us assist you better. For example:

Order #12345 - return request

Order #12345 - exchange request

 

3) Pack your order back up and send it back to us at this address:

 

Isa and Lake

123 N. Ave

Conyers, GA 30013 

Unfortunately, we are unable to cover the shipping costs, but if you have an exchange, we will cover the cost of sending your new items to you. You are also welcome to stop by our store and we will take care of everything for you.

 

4) As soon as your items make it back to us, you will receive a full refund for your returned products, or replacement products will then be sent out to you if you are looking for an exchange. Your refund will be processed back onto the original method of payment. Shipping costs are non-refundable.